Refund policy
RETURN AND REFUND POLICY
Last Updated: November 3, 2026
Thank you for shopping at lezovella. We aim to provide a transparent and convenient returns experience for purchases made at https://lezovella.shop.
1. 30-DAY RETURN POLICY
You may request a return within 30 calendar days after receiving your order.
For change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include original accessories and packaging where reasonably possible.
These conditions do not limit your statutory rights concerning defective, damaged, or incorrectly described goods.
2. FREE RETURN SHIPPING
Eligible returns requested within 30 days of delivery qualify for free return shipping.
To initiate a return, email sidal7ai.de@outlook.com with your order number and product details.
Our customer support team will provide the authorized return address and a prepaid label or another suitable return method at our expense.
Please do not send merchandise to an unconfirmed business address.
3. RETURN PROCEDURE
- Contact customer support within the 30-day return period.
- Include your order number and relevant item details.
- Follow the return instructions supplied by our team.
- Retain proof of shipment until your return is resolved.
4. DAMAGED OR INCORRECT PRODUCTS
If a product arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.
Please include your order number, a description of the issue, and photographs when available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer law.
5. REFUND PROCESSING
Once we receive returned goods or sufficient evidence of their return, we will review the request and issue an approved refund to the original payment method.
Funds typically appear in your account within 3–7 business days after issuance, depending on your bank or payment provider.
We will comply with any applicable statutory refund deadline.
6. EXCHANGES
Exchanges depend on availability. Please contact customer support to request an exchange.
Where a direct exchange cannot be arranged, an eligible return and separate new purchase may be offered.
7. ORDER CANCELLATIONS
Contact us promptly if you wish to cancel an order. We will attempt cancellation before dispatch.
If your order has already shipped, the return process may apply. Mandatory cancellation rights remain unaffected.
8. SHIPPING AND TAXES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
Customers will not be asked to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Applicable taxes and import obligations will be handled under relevant laws.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK customers generally have 14 days after delivery to cancel an online goods purchase without giving a reason, followed by another 14 days to return the goods.
Qualifying refunds, including applicable standard outbound delivery charges, will be processed within statutory deadlines.
Certain legal exceptions may apply, including some personalized products and opened, sealed hygiene-sensitive goods.
Our 30-day free return service does not reduce mandatory consumer rights.
10. CUSTOMER SUPPORT
Store Name: lezovella
Website: https://lezovella.shop
Customer Service Email: sidal7ai.de@outlook.com
Please contact us before mailing a return so we can provide the correct return instructions.