Shipping policy
SHIPPING POLICY
Last Updated: November 3, 2026
Thank you for shopping at lezovella. This Shipping Policy explains our processing times, shipping rates, delivery estimates, tracking assistance, and missing-package procedures.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes verification, preparation, packaging, and transfer to the delivery carrier.
2. ESTIMATED DELIVERY
Shipping transit is estimated at 20–45 calendar days after dispatch.
The separate 2–3 business-day order processing period is additional to this transit estimate.
Arrival times are estimates, not guaranteed delivery dates. Actual transit may vary depending on destination, customs processing, weather, public holidays, and carrier operations.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and the United Kingdom.
Available destinations are displayed during checkout.
4. SHIPPING FEES
Orders with a merchandise subtotal greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.
No undisclosed delivery fees will be added after checkout.
5. TAXES AND CUSTOMS
Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the amount disclosed at checkout.
Where applicable, the seller will arrange or cover these charges.
Sales tax, VAT, and other relevant obligations will be handled in accordance with law.
6. ORDER TRACKING
Tracking information may be provided after dispatch.
To request your available tracking number or shipping updates, email sidal7ai.de@outlook.com with your order number and checkout email address.
7. SHIPPING DELAYS
Customs inspections, carrier disruptions, public holidays, severe weather, or inaccurate delivery information may cause delays.
Contact customer service if your order is late.
For UK customers, the extended delivery period must be clearly disclosed and agreed before purchase.
Statutory remedies for delayed or undelivered goods remain unaffected.
8. LOST OR MISSING PACKAGES
If your parcel is missing or confirmed lost in transit, email sidal7ai.de@outlook.com with your order details.
We will investigate with the shipping carrier and arrange a replacement at no additional cost or an appropriate refund in accordance with applicable consumer rights.
9. INCORRECT ADDRESSES
Please verify your shipping address before placing an order.
If you notice an error, contact us promptly. Corrections may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional shipping fee will be charged solely because an order is split into multiple parcels.
11. SHIPPING SUPPORT
Store Name: lezovella
Website: https://lezovella.shop
Customer Service Email: sidal7ai.de@outlook.com